Frequently Asked Questions - Realdollshub Products

About Realdollshub.com:

Realdollshub is a pro sex doll online shop that provides you with more than 1000+ high-end TPE/Silicone sex dolls, male sex dolls, sex robots, anime sex dolls, mini sex dolls, and silicone sex dolls to choose from! Realdollshub is an authorized vendor of top sex doll brands such as WM Doll, Game Lady Doll, Zelex Doll, Irontech Doll, etc. Whether it is the hottest silicone sex doll, male sex doll, anime sex doll, mini sex doll, or even the cosplay sex dolls of some well-known games or anime IP, you always can find it from our store! In addition to finished sex dolls, we also provide high-end OEM/ODM services. You can customize a sex doll of your dreams at Realdollshub even if you only have one photo on hand. Shop the best sex doll at realdollshub.com!

The team behind RDH:

Welcome to Realdollshub! We are a team of young and open-minded individuals who value multiculturalism and diverse lifestyles, particularly those related to sex doll culture. Our team members have extensive experience living overseas and using sex dolls. We are known for our lively personalities, strong communication skills, and careful attention to detail. At Realdollshub, we have a range of expertise in sex doll areas such as supply chain management, customer service, and promotion, and we are dedicated to providing you with the highest quality and most considerate service possible. Whether you are new to sex dolls or an experienced collector, we are here to help you find the perfect doll to suit your needs and preferences. You are welcome to contact us at anytime!

Literally, the very first goal we founded our company is to create a hub for all things related to sex dolls. At Realdollshub, you can find a wide variety of dolls to suit your preferences. 

But we hope to do more than just sell dolls - we want to create a community where everyone can communicate and share their love for sex dolls. With the advancement of technology, sex dolls have become more than just a means to satisfy sexual desires. Many doll enthusiasts consider their dolls to be companions, providing emotional and even spiritual support. At Realdollshub, we believe that sex dolls can bring joy and fulfillment to your life, whether you are looking for a playmate or seeking comfort during difficult times. 

We are committed to promoting the acceptance and recognition of sex dolls, real dolls, or life-size figures, and we welcome you to join our Hub .

We are a global trading company based in Shenzhen, China, a renowned international city known for its economic, technological, financial, and trade logistics strengths. Shenzhen is 10 mins drive to Dongguan, owning the world's largest and most comprehensive sex doll industry. We have established strategic partnerships with many well-known brands such as WM doll, ZELEX doll, Starpery doll, and Irontech doll. Our proximity to these factories allows us to maintain close relationships and ensure the quality of our dolls through the use of stationed quality inspectors. 

We understand that some customers may want to experience the doll in person before making a purchase, feel its touch, and see what it looks like in real life. However, we do not have an offline physical store currently. Our warehouses are in the USA, Canada, and Germany, but unfortunately, these warehouses do not allow visits or pickups at this time. You can click here to view some doll factory photos. If you are interested in a specific doll, you can also email us to request real photos of the doll. (service@realdollshub.com)

We firmly believe that only the most reliable quality and exceptional service can set us apart from the competition. As mature and professional sex doll sellers, we understand that you may have concerns. That is why we make the following promises: 

• 100% Authentic Guarantee
• Free Shipping Worldwide
• Discreet Packaging
• Money Back Guarantee
• Price Match
• Safe Payment
• 24/7 Expert Customer Service
• Privacy Information Protection
• No Hidden Costs

The payment methods to finish your purchase:

1. All major Credit Cards & Debit Cards (Multiple currencies accepted)

2. PayPal

3. PayPal Credit

4. PayPal Pay Later (Split your bill into 4 installments and finish all payments within 3 months. No interest or late fee. For Unite States,  United Kingdom, France, and Germany only.)

*For more information about payment methods, please visit our Payment Policy.

Yes! We completely understand that sex dolls can be a significant investment for most people, as they can be expensive. That's why we have partnered with the reputable financial payment provider PayPay to offer Layaway and Plan payment services so that more people can enjoy our high-end sex dolls and services. When you pay, you can choose Paypal's Pay Later, which will allows you to split your bill into 4 installments, with the down payment due at the time of transaction and 3 subsequent payments made every 2 weeks thereafter. No interest or late fees. (Unfortunately, this service is currently only available to customers in the US, UK, DE, FR, AU, ES, and IT.)

*Please click here for detailed operation details.

There are several reasons that make your payment fail:

The browser is not compatible.
Please switch to another browser, such as Google Chrome.

Check your credit card.
The bank refuses to accept the transaction and will not honor it.
Insufficient Money: At the time of the transaction, the account did not have enough funds to cover the transaction amount.
Limit Exceeded: The attempted transaction exceeded the account's withdrawal limit. (Contact your bank directly to increase your daily spending limit)
Expired Card: The card has reached the end of its validity period. A different card will be required by the consumer.
Invalid Credit Card Number: The consumer used an invalid payment method or typed their credit card information incorrectly.
Invalid Expiration Date: The consumer used an invalid payment method or mistyped the expiration date on their card. Correct the client's payment details and retry the transaction; if the decline remains, the consumer should contact their bank.
CVV was declined by the card issuer because the consumer submitted an incorrect security code or made a mistake in their card details. Request that the consumer try the transaction again; if the problem persists, the customer should contact their bank.
Based on the client's location, the bank rejected.
Bank Fraud Policies: The transaction was denied by the bank's fraud standards.

The purchase is being blocked by PayPal.
Problems with your credit card or debit card (such as an invalid card, expired card, the amount exceeds, the card is disabled, etc.)
Issues with International Transactions on Your Credit Card or Debit Card (Ensure the buyer's credit cards and debit cards are allowed to buy online from overseas merchants)
If you receive a receipt error after placing a PayPal order, there is most likely a problem with your PayPal financing source. For further information, please contact PayPal.com support.

If your PayPal payment isn't going through or your card isn't working, try these solutions:
Make the transaction again in Incognito mode, or in a different browser, or on a different computer.
Changing your payment method during the checkout process, or using a different credit card or PayPal account
If none of these difficulties apply to you, please contact us with your order number (if applicable), name and email address, error notification, and a screenshot of the mistake, and we will look into the specifics and help you in completing your transaction.

Last but not least, each unsuccessful or successful transaction should be accompanied by precise information from your bank. If your payment is unsuccessful, please contact your bank or email us: service@realdollshub.com.

RDH guarantees free shipping to all orders worldwide with no hidden fees! However, if you live in a very remote area, please contact us in advance to confirm shipping availability and any potential additional fees.

Here's the average time it takes from when you place your order to receive your doll:

TPE sex dolls: 3-4 weeks

Silicone sex dolls: 3-5 weeks

In Stock sex dolls: 3-6 days

(This may be longer or shorter depending on your location, the doll you choose, the manufacturer of the doll, and whether it's a holiday.)

Please note: The timeline provided above is an estimate only and should not be interpreted as a guarantee of delivery times. It does not take into account potential delays due to high volume periods, holidays such as Chinese New Year, Christmas, or any unforeseen circumstances (including COVID-19). Please consider this when placing your order.

Secure & Discreet Packaging
Your doll will be individually packaged in a sturdy brown cardboard box with padding to prevent any accidental damage during transportation. The outer box will also be wrapped in a waterproof membrane to keep it dry. 

All dolls are delivered in 100% discreet packaging. There will be only order numbers and warning labels for fragile items on the outside of the box, so your courier will handle it with care. No product information will be visible on the outside of the box, so you don't have to worry about any embarrassing situations. 

China has the largest and most advanced sex doll production supply chain in the world! All custom dolls are shipped from China. Except for In stock dolls, they are already waiting for you in US, Canada, or German warehouses and can be delivered to you within a few days.

All international orders are shipped by air express with FedEx, UPS, or DHL.

Yes, sex dolls are legal in every western country. If you are not sure, you can contact us at anytime and we will help you do the investigation in advance, feel free to purchase please.

Please note:
Due to strict religious laws, we are unable to ship to India, Indonesia, Malaysia, Africa, Mexico, Brazil, or El Salvador, or middle eastern countries. If you have strong customs clearance ability and are located in one of these countries, please contact us to confirm shipping availability. Thank you for your understanding.

We offer free worldwide shipping. For customers in the United States, all charges are included in the displayed price and there are no additional fees. 

In some cases, customers may be on a business trip or unable to sign for the package delivery within the estimated time due to various reasons. Or, if you are planning to move and need to expedite production and delivery, you can contact us in advance and we can work together to make reasonable adjustments, such as delaying delivery or speeding up production.

If the doll has already been shipped and you have received the tracking number, you can use the tracking number to contact the carrier directly and arrange a new shipping plan.

UPS reschedule delivery click here.

FedEx help page click here.

We take product quality extremely seriously, every doll is thoroughly inspected before leaving our factory. Once you receive your doll, please check it carefully ASAP. Products that arrive faulty or damaged must be reported within 48hrs of delivery.

Missing Parts or Incorrect Doll:
If you find that there are missing parts or the doll you received does not match the factory photos, don't worry. Just take some clear photos and an unboxing video of the doll (including the whole body, head, shipping label, and outer box) and send it to our email at service@realdollshub.com. We will report the issue to our factory and carrier and help you get a replacement.

Damaged Doll:
If the doll is severely damaged during transportation, please file a claim with the carrier as soon as possible. We will also assist you with claims and returns. In addition, although we have a strong pursuit of product quality and strive to give you a perfect doll. Please keep in mind that sex dolls are handmade and minor blemishes are not considered damage. If your doll has any slight defects, it will not be considered a breach of contract. Please refer to our Shipping & Return policy for more information.

Please do not use your payment card to initiate a claim or return the package directly. The shipping address on the box is not able to accept returns for custom and stock orders. 

If you want to cancel the order or return the package, please email us, and we will figure out the best solution for you. 

Our Cancellation and Return Policy:

Cancellations made within 24 hours of placing an order are subject to a 10% non-refundable restocking fee.

Cancellations made after 24 hours but before the doll has been shipped (while still in production) are subject to a 30% non-refundable restocking fee.

If the doll is almost complete but has not yet been shipped, a 40% non-refundable restocking fee will be applied.

(The restocking fee will be based on the total amount of your order, and it will be deducted directly from your refund.)

Are sex dolls safe?

Yes! All the dolls we selling are from well-known manufacturers in the industry. The raw materials they use are medical-grade safe level and harmless to the human body. Kissing, licking or biting are all avaliable. All products have passed the quality certification of authoritative organizations (CE, FDA, ROHS, PTC) that meet the national standards. We firmly reject fake and shoddy products.

Are sex dolls legal?

Sex doll is legal in most of the countries of the world, except for India, Indonesia, Malaysia, Africa, Mexico, Brazil, or El Salvador, or middle eastern countries.

*If you not sure, please do not hesitate to contact us, we will help you do the investigation in advance.

All of our dolls are made of medical grade TPE (Thermo Plastic Elastomer) or Silicone.

Three common combinations:
TPE head + TPE body
Silicone head + Silicone body
Silicone head + TPE body

Silicone is a versatile, high-quality material that is known for its life-like look and feel.
It is often used in cosmetic implants and is highly realistic, to the point that dolls may be almost indistinguishable from humans in photos.
Silicone doll is known for their detail and realism. Even their skin pores, texture and blood vessels are clearly visible.
Silicone is durable and retains its shape well.
It has a smooth feel and it is also odorless, non-porous, stain-resistant, and easy to sterilize.
Silicone is more expensive than TPE, and it is generally firmer to the touch and less flexible.
It can also become brittle and prone to tearing over time. But it can last for 10 years if cared for properly.
Silicone dolls can usually have implanted hair, including eyelashes and eyebrows.

Conclusion:

All products are Free Shipping and Discreet Packaging to worldwide with no hidden fees! There will be no product information on the outer packaging and nobody knows what’s inside.

Please note:
Due to strict religious laws, we are unable to ship to India, Indonesia, Malaysia, Africa, Mexico, Brazil, El Salvador, or middle eastern countries. In addition, we cannot ship dolls shorter than 140cm/4ft6 to countries with strict laws and regulations such as the UK, Australia, and Norway. Visit Shipping & Return page for more info.

Average time from placing an order to receiving the doll:

TPE sex dolls: 3-4 weeks

Silicone sex dolls: 3-5 weeks

In Stock sex dolls: 2-5 business days

*It depends on your location, the doll you choose, the manufacturer of the doll, and whether it's a holiday.

Different payment methods to finish your purchase:

1. All major Credit Cards & Debit Cards (Multiple currencies accepted)

2. PayPal

3. PayPal Credit

4. PayPal Pay Later (Buy now and pay later! Installment payment, no interest fee.)

*For more detail, please visit our Payment Policy.

Buy now and pay later! The earlier you buy, the sooner you can enjoy! We support PayPal's Pay Later payment. PayPal allows you to split your bill into 4 installments, with the down payment due at the time of transaction and 3 subsequent payments made every 2 weeks thereafter. (1 down payment & 3 payments, paid every two weeks.) No interest or late fee.  (For US, UK, DE, FR, AU, ES, and IT only.) Click here to learn more!

In order to protect your rights and interests, we will provide you with a comprehensive return and money back policy.  Please refer to our Return & Money Back policy for more details.