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Money Back Guarantee
We guarantee:
1. Authenticity Guarantee: All dolls are 100% authentic. We are official sex doll suppliers/distributors verified by many renowned manufacturers. Click here to view our authorization certificates.
2. Brand New and Perfect Condition Guarantee: All sex dolls are brand new, in original condition, in working order, and fully consistent with the descriptions/displayed on the website.
3. Quality Control: We have established strict quality control systems. Each doll undergoes thorough inspection and testing before leaving our studio, and is securely packaged for privacy protection and guaranteed logistics.
4. 100% Satisfaction: With five-star top-notch service, we are industry-leading retailers with over 40 doll brands. We provide factory photos to ensure your satisfaction with all details before shipment.
How does the refund guarantee work?
1. Inspect the Doll: Upon receiving the doll, thoroughly inspect it from head to toe and take photos or videos of the unboxing process. Do not use the doll until you have completed the inspection and ensured it is undamaged.
2. Report Issues: If you find that your doll is damaged or significantly different from the provided description, contact our support team within 24 hours and provide as much detailed information as possible, including clear photos and videos.
3. Resolve the Issue: Our team will work with you to diagnose the problem and provide appropriate compensation, which may include replacement, partial refund, or full refund, depending on the extent of the doll's damage.
What does the refund guarantee not cover?
1. Minor Defects: Including skin blemishes, scratches, marks, etc.
2. User Damage: Damage caused by improper handling or neglect, such as excessive limb stretching, bone fractures, and opening tears.
3. Second-hand Dolls: Any dolls that have been previously used are not eligible for warranty.
4. Customized Dolls: If your doll has custom requirements, we will consider returns and refunds on a case-by-case basis.
**We value your trust and satisfaction. Instead of directly initiating disputes, kindly reach out to us at service@realdollshub.com for a faster resolution. Your cooperation helps us ensure a smooth shopping experience for you and avoid unnecessary complications.
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WhatsApp: +86 191 5494 6268
Phone: +1 (361)-813-0910
Email: service@realdollshub.com
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