Money Back Guarantee

1. Inspect the Doll: Upon receiving the doll, thoroughly inspect it from head to toe and take photos or videos of the unboxing process. Do not use the doll until you have completed the inspection and ensured it is undamaged.

2. Report Issues: If you find that your doll is damaged or significantly different from the provided description, contact our support team within 24 hours and provide as much detailed information as possible, including clear photos and videos.

3. Resolve the Issue: Our team will work with you to diagnose the problem and provide appropriate compensation, which may include replacement, partial refund, or full refund, depending on the extent of the doll's damage.

1. Minor Defects: Including skin blemishes, scratches, marks, etc.

2. User Damage: Damage caused by improper handling or neglect, such as excessive limb stretching, bone fractures, and opening tears.

3. Second-hand Dolls: Any dolls that have been previously used are not eligible for warranty.

4. Customized Dolls: If your doll has custom requirements, we will consider returns and refunds on a case-by-case basis.